Firstly, if you should have any issues with your order please contact me at your earliest convenience. We can then work together to find a suitable solution.

 

Most items can be returned, as long as they are in perfect, unused condition, within 14 days of receipt, for an exchange or refund. Please email me at koalakrafts@talktalk.net before doing so, so that I know to expect your return. Please also ensure that the item(s) is well packaged in the original packaging to prevent damage on its return.

 

The only exception to this is custom made or personalised items. These can only be returned if there is an error which has been made by myself.